---
title: "Age, Eligibility & Cooperation | DonQuaan"
description: "Age requirements (13+ · 16+) and cooperation/partnership terms."
image: "https://donquaan.com/og-hero.png"
url: "https://donquaan.com/en/rules-and-policies/age-cooperation"
lang: "en"
---

[Rules & Policies](https://donquaan.com/en/rules-and-policies)

# Age, Eligibility & Cooperation

EN VI

Version 2.0 · Effective 08/07/2026

# Age, Eligibility and Cooperation Terms — donquaan.com

**Version:** v2.0 · **Effective date:** 08/07/2026 · **Last updated:** 08/07/2026

_Pursuant to the Civil Code No. 91/2015/QH13 dated 24 November 2015;_

_Pursuant to the Law on Children No. 102/2016/QH13 dated 05 April 2016;_

_Pursuant to the Law on Electronic Transactions No. 20/2023/QH15 dated 22 June 2023;_

_Pursuant to Decree No. 13/2023/ND-CP dated 17 April 2023 of the Government on protection of personal data;_

_The Service Provider issues these Age, Eligibility and Cooperation Terms as follows._

---

> **Vietnamese-law anchor used throughout.** Under the Law on Children 2016, a child is a person under 16 years of age. Under Article 20 of Decree No. 13/2023/ND-CP, processing a child's personal data requires: for a child under 7 years of age, the consent of the parent or legal guardian; for a child from 7 to under 16 years of age, the consent of both the child and the parent or legal guardian (dual consent), except for specifically prescribed lawful exceptions. This document implements that statutory overlay. The registration floor of 13 years of age below is a voluntary operating standard chosen by the Service Provider for product-safety reasons; it does not replace, reduce, or reinterpret any obligation under Decree No. 13/2023/ND-CP or the Law on Children 2016.

---

## Chapter I. AGE AND ELIGIBILITY POLICY

**Article 1. Definitions**

In this Chapter, the following terms are understood as follows:

1.
  "Platform" means the website donquaan.com, its subdomains, applications and services, and any other online property that the Service Provider directly operates and expressly designates as covered by these Terms. Third-party services that the Service Provider does not operate, as provided in clause 8 of this Article, are not part of the Platform. A future branch, successor or extension of donquaan.com becomes part of the Platform only when the Service Provider brings it under these Terms or gives it its own terms; nothing herein automatically binds any consent given today to a service that does not yet exist.

2.
  "Child" means, in line with the Law on Children 2016, any individual under 16 years of age. References to a "child from 13 to under 16 years of age" mean a child who also meets the registration floor of 13 years of age.

3.
  "Under-13 person" means any individual below 13 years of age.

4.
  "User aged 16 or over" means an individual 16 years of age or older. For data-protection purposes, a user aged 16 or over is no longer a child and may consent on their own behalf. Contractual capacity for binding agreements is governed separately by the Civil Code 2015; see clause 3 of Article 5 and clause 1 of Article 10 of this Chapter.

5.
  "Data Subject" has the meaning given in the Privacy Policy, being the individual reflected by the personal data processed. Children, their parents or guardians, and users aged 16 or over are all Data Subjects when their personal data is processed.

6.
  "Verifiable parental consent" means the consent of a child's parent or legal guardian, obtained and confirmed through the mechanism in clause 2 of Article 4 of this Chapter, comprising a two-step confirmation to an email address or phone number controlled by the parent or guardian, together with a logged record of the consent, providing reasonable assurance, taking into account available technology, that the person consenting is in fact the child's parent or guardian.

7.
  "Essential processing" means processing strictly necessary to operate, secure or lawfully maintain the Platform and to deliver a service the user has requested, including account authentication, session integrity, security and fraud or abuse prevention, core service delivery, and records the Service Provider is legally required to keep. "Non-essential processing" means any processing that is not Essential processing, including measurement and analytics, for example Google Analytics 4, advertising and measurement, for example Meta Pixel, behavioural profiling, cross-site or cross-service tracking, and building an online footprint of the user. Both terms are used consistently with the Privacy Policy and the Cookie Policy.

8.
  "Linked Third-Party Platform" means an external service that the Service Provider does not operate but links to or maintains a presence on, for example Discord or YouTube. These platforms have their own operators, terms and age rules; see Article 8 of this Chapter.

**Article 2. Minimum age of 13 years**

1.
  The user must be at least 13 years of age to register for, create an account on, or use the Platform in any capacity. This floor applies uniformly to donquaan.com and to every current and future property the Service Provider brings under these Terms. This 13-years floor is a voluntary platform standard, stricter than the minimum required by Vietnamese law; the Service Provider elects not to serve under-13 users at all. This floor does not displace the Service Provider's obligations under Decree No. 13/2023/ND-CP and the Law on Children 2016 toward the group from 13 to under 16 years of age who do use the Platform, as provided in Article 4 of this Chapter.

2.
  Under-13 persons may not create or hold an account and must not use the Platform. Any registration attempt by, or on behalf of, an under-13 person is prohibited.

3.
  By registering or using the Platform, the user represents that they are at least 13 years of age and that the age information provided is true.

**Article 3. Under-13 persons: restricted rights and enforcement**

1.
  No account; no use. Under-13 persons have no right to create, hold or use an account or the Platform's services.

2.
  Access restriction, internal and external. Where an under-13 person is identified, the Service Provider will restrict that person's access to the site and to services the Service Provider directly controls. For a Linked Third-Party Platform, the Service Provider will apply best-effort gating, only to the extent it reasonably controls the relevant link, invite, role or channel setting; the Service Provider does not control, and cannot guarantee enforcement on, third-party platforms beyond what those platforms permit.

3.
  Detection and lock. If the Service Provider determines, by the neutral age screen provided in clause 1 of Article 7 of this Chapter, other system signals provided in clause 2 of Article 7 of this Chapter, self-declaration, or a credible report, that an account is held by an under-13 person, the Service Provider may restrict, suspend or terminate, that is lock, the account, and will delete the associated personal data in accordance with the Privacy Policy, subject only to retention strictly required by law.

**Article 4. Children from 13 to under 16 years of age: mandatory legal-protection layer**

This Article implements Article 20 of Decree No. 13/2023/ND-CP and the Law on Children 2016 for users who meet the 13-years floor but are under 16 years of age.

1.
  Dual consent required. Personal data of a child from 13 to under 16 years of age will be processed only where both (a) the child and (b) the child's parent or legal guardian have given consent, comprising the child's own consent and verifiable parental consent, except for Essential processing and any processing permitted without consent under a lawful exception in Decree No. 13/2023/ND-CP, for example, processing strictly necessary to protect the life or health of the Data Subject in an emergency.

2.
  Consent mechanism and how verifiable parental consent is obtained. Where a user is identified as a child from 13 to under 16 years of age, the Service Provider obtains parental consent by:

  a) collecting a parent or guardian email address or phone number, entered on a dedicated consent step;

  b) sending a confirmation link or code to that address, requiring the parent or guardian to actively confirm consent, by two-step confirmation;

  c) capturing a short guardian declaration, comprising name and relationship to the child; and

  d) logging the consent record, comprising timestamp, method and the identifier used, as accountability evidence under Decree No. 13/2023/ND-CP.

  The Service Provider will use the least-intrusive method reasonably reliable for the processing involved and will not demand identity documents from the child where a lighter method suffices; see clause 4 of Article 7 of this Chapter.

3.
  Exclusion from advertising and behavioural tracking. No person under 16 years of age is placed into Non-essential processing. Children are excluded from Google Analytics 4 measurement and analytics, Meta Pixel, any other behavioural or advertising measurement, cross-service tracking, and online-footprint profiling. For a child, the Service Provider processes only Essential data under clause 7 of Article 1 of this Chapter.

4.
  No consent buys back tracking for children. For any user identified as under 16 years of age, Non-essential processing remains off by default and cannot be switched on, regardless of any button, checkbox or in-product action taken by the child or, for this purpose, by a parent or guardian. A child's actions do not, and cannot, authorise advertising or behavioural tracking. This is the age-gate interaction with the layered-consent model in the Privacy Policy and the Cookie Policy; see Article 6 of this Chapter.

5.
  Tracker suppression enforced at load time. Non-essential trackers, comprising Google Analytics 4, Meta Pixel and similar, are suppressed by default at page load and are initialised only after the session is confirmed to belong to a user aged 16 or over who has recorded opt-in consent. For any session where age is unknown or under 16 years, non-essential trackers remain off. This aligns the commitment in clause 3 of this Article with technical reality, namely that client-side tags must not fire before age and consent are known.

6.
  Withdrawal of parental consent; deletion. A parent or legal guardian, and where applicable the child, may withdraw consent at any time via [contact@donquaan.com](mailto:contact@donquaan.com) or any provided withdrawal control. On withdrawal, the Service Provider stops processing the child's personal data, other than Essential processing strictly necessary to close the account or meet a legal duty, and deletes the associated data, subject only to retention required by law. Withdrawal does not affect the lawfulness of processing before withdrawal.

7.
  Records for children's data. The Service Provider will maintain the processing records and, where required, the data-processing impact assessment for processing involving children, and will keep such records available to the specialised personal-data-protection authority as required by Decree No. 13/2023/ND-CP.

8.
  Aging up on turning 16. When a user reaches 16 years of age, based on the birth date given at the age screen:

  a) the parental-consent relationship converts to self-consent;

  b) the ability to opt in to Non-essential processing becomes available but is never auto-enabled; a fresh, explicit opt-in by the now-16-or-over user is required; and

  c) the elevated actions under Article 5 of this Chapter become available, subject to the conditions of Article 5.

**Article 5. Age gate of 16 years for elevated actions**

1.
  The following actions are available only to users aged 16 or over:

  a) account tier upgrade, being, for clarity, a closed list, the move to a paid or premium plan, the grant of a partner or collaborator role, or the grant of the ability to publish content publicly on the Platform. Routine security or account-hygiene steps, for example, verifying an email address or enabling two-factor authentication, are not tier upgrades and are not gated at this point;

  b) submitting a formal cooperation or partnership request; and

  c) submitting other official contact forms designated on the Platform as requiring 16 years of age.

2.
  A child's account remains at base tier; tier upgrade becomes available only upon the user turning 16 and satisfying this Article. These elevated actions are additionally governed by Chapter II where applicable; meeting the 16-years age gate does not by itself confer partnership privileges; the separate voluntary consent in Chapter II is also required.

3.
  Data threshold versus contractual capacity. The 16-years threshold here reflects the data-protection boundary, namely the end of child status. It is not a determination of civil contractual capacity: under the Civil Code 2015, persons from 15 to under 18 years of age have limited capacity and certain transactions may require a legal representative. Accordingly, elevated actions at 16 to under 18 years of age are a priority-contact channel only and create no binding contractual obligation until a separate written agreement is concluded; see clause 1 and clause 5 of Article 10 of this Chapter.

**Article 6. Interaction with layered consent for non-essential data**

1.
  The Platform's Non-essential processing, comprising measurement and analytics, advertising and other tracking defined in the Privacy Policy and the Cookie Policy, is available only to users aged 16 or over who have given the applicable separate, opt-in consent.

2.
  Users from 13 to under 16 years of age have no tracking or advertising applied by default and cannot enable it; see clauses 3, 4 and 5 of Article 4 of this Chapter. No action by a child ever results in Non-essential processing.

3.
  Consistent with the site's stated posture, users aged 16 or over are not required to accept Non-essential processing to access the core Platform; refusing leaves core functionality available. For users under 16 years of age, Non-essential processing is unavailable regardless of any choice, under clause 4 of Article 4 of this Chapter; this accept-or-refuse option concerns users aged 16 or over only.

**Article 7. Age assurance: neutral screen, self-declaration and suspected misrepresentation**

1.
  Neutral age screen. At registration the Service Provider uses a neutral age gate, namely the user enters a date of birth, not a leading checkbox such as "I am over 13 or 16." The Service Provider stores only what is necessary, preferably the derived age band rather than the full date of birth, consistent with data minimisation, and does not allow the user to freely re-edit the declared birth date to defeat the age gates; changes are handled under clause 3 and clause 4 of this Article.

2.
  System signals. Beyond self-declaration, the Service Provider may act on specific signals suggesting the declared age is false, for example, contradictory subsequent declarations, credible user or guardian reports, or account information clearly inconsistent with the declared age, to trigger re-verification, balanced against data minimisation.

3.
  No penalty for correcting age downward. A user, or a parent or guardian, who corrects a previously overstated age will have the applicable protections applied prospectively, including exclusion from tracking and, if now under 16 years of age, the protection layer in Article 4 of this Chapter, and the Service Provider will remediate prior Non-essential processing so far as reasonably possible. Correcting one's age downward is not penalised.

4.
  Suspected false declaration; proportionate, minimising verification. Where the Service Provider has reasonable grounds to suspect a user has misstated their age, in order to bypass the 13-years floor, the under-16 protections, or the 16-years age gate, the Service Provider may take proportionate measures: requesting reasonable additional age or parental-consent verification by the least-intrusive reliable method, preferring parent-side email or phone confirmation over collecting a child's identity documents; suspending the account or the gated action pending verification; disabling any Non-essential processing; and, where a violation is confirmed, restricting, locking or terminating the account and deleting associated data as permitted by law. Verification data is used only to verify, is not retained beyond what is necessary, or the minimum period required by law, and is not reused for any other purpose.

**Article 8. External platforms have their own age rules**

Linked Third-Party Platforms, including without limitation Discord and YouTube, impose their own minimum-age and eligibility requirements. The user must satisfy both this Age and Eligibility Policy and the rules of each third-party platform they use. Meeting the Service Provider's 13-years floor does not override a third party's higher age requirement, and the Service Provider is not responsible for eligibility determinations, data processing or content on third-party platforms; see the third-party and external-links section of the Privacy Policy.

**Article 9. Consequences of non-compliance**

The Service Provider may refuse, restrict, suspend or terminate access, remove content, or lock accounts where this Policy is breached, in accordance with the Terms of Service, the Acceptable Use Policy and applicable law. Enforcement is proportionate and, for children under 16 years of age, applied with regard to the best interests of the child as required by the Law on Children 2016. For users from 16 to under 18 years of age, who are outside the Law on Children's child definition, the Service Provider acts with reasonable regard but does not invoke child-specific statutory duties.

---

## Chapter II. COOPERATION, PARTNERSHIP AND PRIORITY SUPPORT

**Article 10. Two contact tiers**

1.
  Standard contact at baseline. Basic email contact to [contact@donquaan.com](mailto:contact@donquaan.com), or the standard contact form, is the baseline tier. It carries no privileges: no priority or fast support, no right to work directly with the Service Provider, and no access to on-demand tools or solutions. The Service Provider handles standard messages on a best-effort, no-commitment basis.

2.
  Formal cooperation or partnership contact at the elevated tier. The partnership channel is a distinct, elevated route. It may be used and submitted only by a user who (a) is aged 16 or over, under Article 5 of Chapter I, and (b) has given voluntary, separate consent to these Partnership Terms via a dedicated button or checkbox on the relevant form. Without both, the partnership form cannot be submitted, and the user is limited to Standard contact.

**Article 11. Voluntary, separate and revocable consent**

1.
  Separate act. Agreement to these Partnership Terms is a standalone, opt-in act, namely a dedicated checkbox or button, not bundled into account creation, login or general use of the Platform, and not a precondition to using donquaan.com or holding an account.

2.
  Voluntary. Providing this consent is entirely voluntary. Declining it has no effect on access to the core Platform; the user simply retains Standard contact only.

3.
  Revocable. The user may withdraw this consent at any time, via [contact@donquaan.com](mailto:contact@donquaan.com) or any provided withdrawal mechanism. Withdrawal ends partnership privileges going forward and does not affect the lawfulness of anything done before withdrawal.

4.
  Age integrity. If a user is later found to be under 16 years of age, any partnership consent is void, the partnership channel is disabled for that user, and the matter is handled under Article 7 of Chapter I.

5.
  Accuracy warranty; termination for misstatement. By using the partnership channel the user warrants that the information provided is accurate and not misleading. The Service Provider may suspend or terminate partnership access and privileges if it finds the information to be false, fraudulent, or in breach of the Terms of Service or the Acceptable Use Policy.

**Article 12. Privileges unlocked on agreement**

1.
  Upon valid agreement to these Partnership Terms and meeting the 16-years age gate, the user becomes eligible for partnership privileges, which may, at the Service Provider's sole discretion and subject to availability, include:

  a) prioritised email handling, namely the Service Provider aims to reply at the earliest time reasonably possible and to prioritise partnership messages, being an aim, not a guaranteed service level or deadline; see clause 3 of Article 13 of this Chapter;

  b) the opportunity to work directly with the Service Provider on the relevant matter;

  c) access to ready-to-use tools and solutions for the user's business or personal needs, as offered from time to time; and

  d) such other benefits as the Service Provider may offer at its sole discretion.

2.
  Privileges are offered as available and may be varied or discontinued at any time. Eligibility does not guarantee that any specific tool, solution, response or engagement will be provided in any given case, and nothing in clause 1 of this Article is a binding commitment or an offer capable of acceptance.

**Article 13. Nature of the relationship and limits**

1.
  No employment, agency or binding contract by default. A cooperation or partnership under these Terms creates no employment, agency, partnership-at-law, joint venture or fiduciary relationship, and no binding contractual obligation, between the user and the Service Provider. Neither party may bind or represent the other. Any binding engagement arises only under a separate written agreement.

2.
  Right to decline or not respond. The Service Provider may, at its discretion, decline, defer or not respond to any partnership request, and may end a cooperation at any time, without obligation to give reasons.

3.
  No absolute timing commitment. "Priority" and "earliest possible" mean earliest within the Service Provider's reasonable capacity. The Service Provider gives no guarantee of any specific response time, service level or outcome; prioritisation is an aim relative to Standard contact, not an absolute or enforceable deadline.

4.
  Not confidential unless separately agreed. Information the user submits through the partnership channel is not treated as confidential and creates no confidentiality or non-use obligation on the Service Provider, unless and until a separate written agreement provides otherwise. The user must not send trade secrets, sensitive personal data or other confidential information through this channel. This provision replaces any implication of a reasonable-confidentiality duty at intake; the parties may agree confidentiality in a separate non-disclosure agreement.

5.
  Partner business information and separate agreement. Any obligations of the Service Provider regarding a partner's business or commercial information, comprising non-use, non-disclosure, return or destruction, and intellectual-property handling, are to be set out in a separate written agreement and are not created or expanded by these Terms. A separately negotiated written agreement controls for the engagement it covers.

6.
  Unsolicited ideas and submissions. Ideas, proposals, concepts or materials the user sends through this channel are submitted voluntarily and non-confidentially, under clause 4 of this Article. The Service Provider is under no obligation to review, use, keep confidential or compensate for them, and no obligation or right arises if the Service Provider independently develops or has already developed anything similar. The user represents that they have the right to share what they submit.

7.
  Personal data in partnership contact. Personal data submitted through the partnership channel is processed under the Privacy Policy. Key points, anchored here: the basis is performance of the user's request or the user's consent; the purpose is limited to evaluating and pursuing the possible cooperation; retention is limited to the period necessary for that purpose and any legal requirement, for example, a defined number of months after a request is declined or the cooperation ends; and the user may exercise Data Subject rights, comprising access, rectification, deletion, withdrawal of consent, and complaint, as described in the Privacy Policy. Consent to these Partnership Terms is not consent to Non-essential processing; consent to measurement, analytics or advertising remains separate and, for anyone under 16 years of age, remains unavailable under Chapter I.

8.
  No liability for partnership decisions. To the maximum extent permitted by law, the Service Provider is not liable for any direct, indirect, incidental or consequential loss, including lost profit, lost opportunity or wasted expenditure, arising from the Service Provider declining, deferring, not responding to, or ending any cooperation, or from a user's preparation of a proposal. This clause is subject to, and read together with, any general limitation-of-liability section in the Terms of Service.

**Article 14. Precedence and changes**

1.
  These Partnership Terms supplement the Terms of Service. On partnership-specific matters they prevail for the partnership channel; the general Terms of Service otherwise apply. Any individually negotiated written cooperation agreement prevails over both for the specific engagement it covers.

2.
  The Service Provider may update these Partnership Terms with notice on the Platform; the version and effective date above will be revised, and material changes may require renewed consent.

---

_End of Age, Eligibility and Cooperation Terms — Version v2.0, Effective date 08/07/2026._

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