---
title: "Disclaimer - Discord Server | DonQuaan"
description: "Boundaries of liability between the Server, the operating team and Members - a conditional disclaimer coupled with active duties."
image: "https://donquaan.com/og-hero.png"
url: "https://donquaan.com/en/discord/disclaimer"
lang: "en"
---

[DonQuaan Community Legal Framework](https://donquaan.com/en/discord)

DIS Disclaimer

# Disclaimer

Version 4.0 · Issued 11/08/2026 · Effective 18/08/2026 · Legacy ref: VK-04 · P.I

This English text is a courtesy translation. The Vietnamese version is the sole authoritative text (Article on Language).

# Disclaimer

The Disclaimer (cite code DIS) is a component document of the DonQuaan Community Legal Framework and defines the boundaries of responsibility between the Server, the Owner, the Staff and Members. This document shall be binding upon every Member as from the effective date posted in the document control block, under the consent mechanism set out in Article 0.6. The processing of personal data is governed by PRV; discipline and evidence are governed by ENF; complaints are governed by APL.

### Article 0 - Scope and rules of reading

0.1. This document governs the limitation of liability of the Server, the Owner and the Staff in respect of content, transactions, events, links, bots, direct messages and impersonation arising in or originating from the Server. Matters relating to the collection, retention, protection and return of personal data are set out in PRV, in compliance with Luật 91/2025/QH15 (the Law on Personal Data Protection) and Nghị định 356/2025/NĐ-CP (the Decree on personal data protection).

0.2. Principle of conditional exemption: every exemption clause in this document shall have effect only where the Server simultaneously performs the accompanying affirmative obligation recorded in that same clause, comprising warning, removal of infringing content and assistance to injured persons in reaching the proper legal forum. An exemption may not be invoked to decline obligations mandatorily imposed by Vietnamese law or by Discord. An exemption clause whose accompanying affirmative obligation has not been performed shall have no effect in respect of the corresponding matter.

0.3. Principle of interpretation in favour of the weaker party: where a clause admits of two readings, the reading more favourable to the Member shall prevail, save where that reading would result in a breach of the law or of the [Discord ToS](https://discord.com/terms).

0.4. Principle of equality before the document: this document binds Members, Moderators, Admins, the Head Admin and the Owner alike. No clause shall confer upon the Owner or the Staff any privilege beyond the framework so established. Article 8 is an anti-impersonation provision and creates no privilege for the Owner; the limits of Article 8 are set out in Article 8.4.

0.5. Hierarchy within the Community Legal Framework: this document ranks below (a) Vietnamese law and (b) the [Discord ToS](https://discord.com/terms) together with the [Discord Community Guidelines](https://discord.com/guidelines); it ranks equally with the remaining documents of the Community Legal Framework, namely TOS, CoC, ENF, APL, PRV, STF, OWN and the annexes ANX-1, ANX-2 and ANX-3. In areas of overlapping content: personal data shall be governed by PRV; discipline and evidence by ENF; complaints by APL; the list of Official Channels by TOS. Other documents shall cross-refer only and shall not restate details in a manner giving rise to divergence. Every act prohibited by Discord is prohibited on the Server, even where this document does not restate it. Where a clause conflicts with the law or with the [Discord ToS](https://discord.com/terms), that clause alone shall be void; the remaining clauses shall remain in full force.

0.6. Consent: a Member confirms that they have read and agreed to this document through the Discord rules screening mechanism upon joining the Server. Continued participation in the Server after the effective date of an amendment shall be deemed acceptance of that amendment, provided that the Server has given public notice in accordance with Article 22. Consent to the processing of data of minors shall be governed by PRV §18.1(e).

## Chapter I - Limitation of liability

### Article 1 - Status of the Server

1.1. The Server "DonQuaan" is an online community operating on the Discord platform; the infrastructure, the accounts and the underlying data are under the technical control of Discord Inc. pursuant to the [Discord ToS](https://discord.com/terms). The Server neither owns nor controls the Discord platform.

1.2. The Server is not:

- 1.2.1. an exchange, an electronic marketplace or a commercial intermediary of any kind;
- 1.2.2. a financial institution, an investment fund or an investment advisory entity;
- 1.2.3. an educational establishment or a training body competent to award degrees or certificates;
- 1.2.4. a medical examination or treatment facility, a psychological counselling service or a crisis support line;
- 1.2.5. a charitable organisation or an entity permitted to solicit donations under Nghị định 93/2021/NĐ-CP (the Decree on the mobilisation and use of voluntary contributions);
- 1.2.6. a recruitment or job placement entity;
- 1.2.7. a legal representative, guarantor or guardian of any Member.

1.3. Member status is a conditional and revocable permission under the Community Legal Framework. Member status, roles, levels, reward points, virtual coins and all digital items within the Server are not the property of the Member, have no monetary equivalent, may not be sold, transferred or inherited, and give rise to no actionable property right.

1.4. The imposition of a disciplinary measure upon a Member, including a permanent ban, in accordance with the procedures of the Community Legal Framework, shall not constitute obstruction of business and shall give rise to no obligation to compensate, including where that Member had used the Server as a place to seek customers. The Server is under no obligation to provide operating space to any person.

1.5. All contributions of Members and Staff, comprising Content, organisational effort, boosts and referrals of new members, shall be recognised and honoured under a separate mechanism but shall not constitute ownership, co-ownership, shareholding or indebtedness in respect of the Server. The Server, its name, its identity assets and its digital assets belong to the Owner and to the successor legal entity upon its establishment. Ultimate responsibility for the Server before the law and before the community rests with the Owner.

### Article 2 - Content posted by Members

2.1. All Content posted by Members in the Server, comprising text messages, images, videos, audio, files, links, polls and statements made in voice channels, constitutes the personal views and responsibility of the person posting it. Such Content does not represent, does not reflect and may not be construed as the views of the Server, of the Owner or of any member of the Staff.

2.2. The Server is an open discussion space with a continuously arising volume of Content and does not carry out prior review of Content posted by Members. The responsibility of the Server is systematic post-review, comprising an automated filter (AutoMod) maintained on a permanent basis, a Staff moderation schedule and a procedure for removing infringing Content according to the urgency tiers set out in ENF.

2.3. Accompanying affirmative obligation, being a condition of the effect of Article 2.1: the Server must (a) remove Content that infringes Vietnamese law or the [Discord Community Guidelines](https://discord.com/guidelines) as soon as it becomes aware, the time of awareness being determined under Article 9.3, in accordance with the tiered SLA set out in ENF; (b) keep time-stamped handling records; (c) report to Discord Trust & Safety on its own initiative in respect of Content falling within the serious category; (d) cooperate in providing information where a competent State authority so requests by lawful written request.

2.4. A person posting Content that infringes the law shall bear in full the resulting administrative, civil and criminal liability. The Server shall not bear it in that person's stead, shall not conceal it, and must cooperate with the competent authorities, including where the infringing person is a member of the Staff.

2.5. A Member retains copyright in original Content created by them. Upon posting it to the Server, the Member grants the Server a non-exclusive right to display and store it for the purposes of operation and moderation within the Server; that right does not include a right of commercial exploitation.

### Article 3 - Reference value of shared information

3.1. The Server is a community devoted to technology, AI and personal development; the sharing of knowledge, experience and guidance among Members is a core activity. All information, advice, guidance, lessons and opinions appearing in the Server, whether from ordinary Members, Members with expertise, event guests, Staff or the Owner, are for reference only, do not constitute professional advisory services and give rise to no adviser-client relationship.

3.2. Technical and technological advice: guidance on installation, configuration, use of tools and coding may contain errors or may be unsuitable to the particular circumstances of the person applying it. Members shall assess for themselves, make their own backups and bear their own risk in applying it, including data loss, incurred API costs and equipment damage. The Server and a person sharing in good faith shall not be liable to compensate for loss arising from the application of reference information, save in the case of intentional fraud; such a case shall be handled under Article 5 and under the law.

3.3. Health and psychological information: Members and Staff are prohibited from giving diagnoses, prescriptions or medical or psychological treatment advice in a professional capacity within the Server. All sharing concerning health is personal experience only. A person requiring medical assistance or experiencing a psychological crisis must contact a medical facility or the official lines, comprising the national child protection hotline 111 and emergency services 115. The support email and ticket channel of the Server do not replace those emergency lines. The Staff have no medical expertise and must connect a person needing assistance to the proper source of support in accordance with the SOP, and do not replace that source of support.

3.4. Financial and investment information: any assessment of cryptocurrency, securities, investment opportunities, profit-making opportunities or high-income occupations appearing in the Server does not constitute an investment recommendation. Soliciting investment, guaranteeing profits and calling for capital contributions are prohibited in all channels. Members shall bear responsibility for their own financial decisions. An event guest who makes an investment recommendation during a programme shall be interrupted by the moderator in accordance with a script authorised in advance; such statements do not represent the Server.

3.5. Legal information: discussion of the law in the Server is an exchange of general knowledge and does not constitute the opinion of a lawyer. A specific legal matter must be handled by a lawyer holding a practising certificate.

3.6. Study programmes and sharing events led by volunteers and organised by the Server are provided free of charge. The Server does not warrant the absolute accuracy of teaching content and shall not be liable for indirect loss arising from its application. Content falling within the sensitive category, comprising money, health and career orientation for minors, must be accompanied by a restatement of this disclaimer at the start of the session. If a programme becomes fee-charging, this exemption clause shall not apply automatically to that programme; a separate document approved by the Owner must be issued and published before any sum is collected.

### Article 4 - Links, files, bots and third-party services

4.1. Links shared by Members lead to resources outside the Server which the Server does not control. A Member who accesses a link does so at their own risk. Accompanying affirmative obligation: AutoMod shall block known malicious link patterns; links from new accounts shall be held pending review, applicable to Discord accounts less than 30 days old or joined to the Server for less than 7 days; the Staff shall remove fraudulent or malicious links as soon as they are detected and shall issue a public warning where a fraud campaign targets Members.

4.2. Files shared by Members: (a) the Server currently has no channel for sharing executable files; the sharing of executable files, comprising executables, directly runnable scripts, installer scripts and files whose extension is disguised using Unicode characters, is prohibited in all channels until a dedicated channel is officially announced at the [official announcement channel](https://discord.com/channels/1342729473245577267/1529782982016110642); upon opening, that channel must carry a permanently pinned warning; (b) downloading and running another person's file is at one's own risk, and the Server has no capacity to scan for malware on a Member's behalf; (c) upon detection of a malicious file, the Server shall remove it immediately, deal with the distributor and warn the community; (d) a person who intentionally distributes malware shall bear liability before the law under Article 286 of the Bộ luật Hình sự (the Penal Code), and the Server shall assist the injured person in making a report.

4.3. Third-party bots and integrations: the Server uses a number of third-party bots for its operations, comprising moderation, levelling and events. Those bots are controlled by external developers; the Server has vetted them under the procedure set out in PRV §15 but does not control the infrastructure or changes made on the developer's side. Where a bot is compromised, changes ownership or changes its behaviour in a harmful manner, the Server must remove the bot as soon as this is detected and warn Members; the use of a bot does not constitute an endorsement by the Server of the bot's conduct. Loss arising from a Member's interaction with a bot beyond the published scope of its functions, for example accessing a link sent by a bot in a direct message, shall be handled under Article 7.

4.4. Content generated by a Server bot or AI: the Server may operate automated response bots using AI models. AI output may be erroneous and may be manipulated by technical means (prompt injection). The following provisions apply: (a) every channel containing an AI bot must carry a pinned notice stating clearly that the content is AI-generated, is for reference only and may be erroneous; (b) the Server must remove and correct erroneous or harmful output as soon as it becomes aware, and the maintenance of minimum guardrails is an obligation to be discharged before a bot is enabled; (c) intentional manipulation of a bot to produce infringing Content and then to disseminate it is an independent disciplinary violation by the manipulator and does not render the coerced output a statement of the Server; (d) as against the law and the public, the Server does not deny that the bot runs on infrastructure under its management; an AI bot may be enabled only where a designated person is responsible for it and an emergency stop mechanism exists which every Moderator on duty is able to operate.

4.5. QR codes: any request to scan a QR code in the activities of the Server, including at events, prize-giving and verification, is prohibited in all cases, without exception. Any request to scan a QR code in the name of the Server shall be deemed fraud.

### Article 5 - Transactions between Members, donations and money

5.1. Foundational statement, to be pinned permanently in every trading channel and in the rules screening:

> The Server is not an exchange. Every transaction of purchase and sale, group buying, hiring of services, lending or capital contribution between Members, whether or not originating from any channel of the Server, is a personal transaction between the two parties. The Server does not broker, does not guarantee, does not hold funds, does not resolve disputes and does not compensate. A Member entering into a transaction does so at their own risk. A defrauded Member may report through the official complaints channel; the Server shall deal with the fraudster within the scope of the Server and shall give guidance on reporting to the police in accordance with Article 5.4.

5.2. Reputation, roles, seniority and titles within the Server are not grounds for trusting a transaction. Staff at every level are prohibited from guaranteeing any person's transaction in any form, whether orally, in writing, or by implicit conduct such as reacting in support of a listing, pinning a listing or confirming a personal acquaintance. Staff entering into a personal transaction with another Member must state clearly that it is a personal transaction unconnected with the Server, and are prohibited from using Official Channels, their title or their powers to make offers. Breach of this provision or failure to perform a transactional undertaking shall be dealt with under the disciplinary framework applicable to Staff, in addition to the sanctions applicable to ordinary Members.

5.3. Categories prohibited from being offered, which the Server shall remove immediately together with action against the person offering them: accounts or services in breach of another platform's terms, comprising unlawful AI accounts and account sharing contrary to terms; leaked courses and leaked content; cracked software; keys of unclear origin; investment opportunities, coins and capital raising; artificial engagement services; goods and services whose trade is prohibited by law. A first-time buyer shall receive a caution; the person offering shall be sanctioned under the framework.

5.4. Accompanying affirmative obligation, being a condition of the effect of Article 5.1: where a Member reports having been defrauded in a transaction originating from the Server, the Server must (a) receive the report through the official complaints channel; (b) apply measures within the scope of the Server against the fraudster, comprising a ban and a community warning by neutral notice; (c) guide the injured person in reporting to the competent police authority in respect of fraudulent appropriation of property under Article 174 of the Bộ luật Hình sự (the Penal Code), together with a list of evidence to be preserved; (d) provide relevant data where the competent authorities so request by lawful written request. The Server does not investigate in place of the police, does not recover money on a Member's behalf and gives no assurance of recovery of assets; any such promise by any person is not an undertaking of the Server.

5.5. Group-buying transactions, that is to say the pooling of the money of several persons with a single collector, are the highest-risk form; the Server publicly advises against participation. The person who collects the money shall bear in full the civil and criminal liability owed to the contributors. The fact that the collection takes place in a channel of the Server does not make the Server an organising party.

5.6. A voluntary donation is a gift and not a contract. Every voluntary donation to the Server:

- 5.6.1. is a voluntary, unconditional and non-refundable gift, save for the cases of refund laid down in the Terms of Service §25.4 (Article 5.8 cross-refers to §25.4(a)); it is not an investment, is not a service fee and carries no commitment as to features, events or special treatment;
- 5.6.2. purchases no privilege whatsoever before the Community Legal Framework, comprising reduction of sanctions, disciplinary immunity and any right to intervene in operations; contribution and discipline are two separate files, without exception;
- 5.6.3. a promise of a donation in exchange for the development of a particular feature, by any person including Staff, is not an undertaking of the Server unless it is published in writing at the [official announcement channel](https://discord.com/channels/1342729473245577267/1529782982016110642) together with a clearly stated scope and timeline;
- 5.6.4. the sole official donation intake point is published at the [official website](https://donquaan.com/) and governed by the [donation annex](https://donquaan.com/discord/donate); the Server receives donations only at that published point and only on the age and source-of-funds conditions set out in that annex; any solicitation of donations or request to transfer money made outside the published point, in any form, constitutes impersonation and shall be dealt with under Article 8.

5.7. Community fund, if established: (a) the principle of financial separation of powers is that only the Owner approves every cash flow and every disbursement; no level below the Owner, including a co-owner, may disburse on their own initiative; a co-owner may disburse only under a valid item-by-item written authorisation from the Owner; in an emergency, disbursement may likewise be made only under prior written authorisation from the Owner; there shall in addition be an independent reconciling bookkeeper, who has no power of disbursement, records and reconciles only, and does not share a personal relationship circle with the person approving disbursements; (b) the fund ledger shall be published periodically in summary form on a quarterly cycle, comprising the balance, receipts and disbursements and supporting documents, with donors' identifying information redacted; (c) every disbursement must have supporting documents kept on file; (d) the temporary use of fund money for any reason constitutes misappropriation, shall be dealt with under the most severe tier of Staff discipline, and the file shall be transferred to support a report where there are indications of a criminal offence; (e) where total receipts exceed the threshold of VND 20,000,000 cumulatively within 12 months, or where any commercial revenue arises, comprising cash sponsorship and booths, the Server shall cease receiving and shall seek legal advice on tax obligations and legal status before continuing. The following financial red lines shall remain in force in perpetuity: no collection of money in games of chance under Article 6.4; no conversion of virtual coins into money under Article 6.4; no organisation of charitable fundraising through personal accounts under Article 5.9; no payment of salaries before a legal entity exists.

5.8. Donations by minors (implementing the Terms of Service §25.4(a) and §25.4(b); this Article merely cross-refers and creates no further case of refund): the Server publicly advises minors not to make donations. For a donation of VND 500,000 or more, the Staff shall confirm that the sender is of legal age before recording it; where the sender is determined to be under 18 years of age, that donation shall be recorded only upon confirmation by a parent or guardian. Where a guardian makes a valid refund request, with the guardianship relationship verified to a reasonable standard, within 90 days from the time of the donation, the Server shall refund it in full and without conditions; the Server shall maintain a refund reserve under the financial regulations set out in TOS §25.4, with receipts kept on file. A refund shall be processed within 72 to 120 hours from the time the request is validly verified, larger amounts being processed first. The detailed verification procedure and the template documents shall be issued by the Owner and published at the [official announcement channel](https://discord.com/channels/1342729473245577267/1529782982016110642); pending issuance, verification shall be carried out directly in accordance with this Article.

5.9. Charity: the Server does not organise charitable fundraising through personal accounts under any designation; Article 6.4 applies.

### Article 6 - Events, giveaways and prizes

6.1. An event carrying a prize may be organised only where rules have been published in advance in accordance with the Framework Rules of the Community Legal Framework. An event without rules published in advance is not an official event of the Server; the Server shall not be liable in respect of an event organised by an individual borrowing the name of the Server.

6.2. The responsibility of the Server in respect of an official event is limited to organising it in accordance with the published rules, awarding the published prize to the valid winner, and resolving disputes in accordance with the rules. The Server shall not be liable for (a) infrastructure incidents beyond its control, comprising Discord outages and third-party bot failures, which shall be handled under the force majeure clause of the rules; (b) indirect loss of participants, comprising time, equipment costs and expectations; (c) the conduct of a sponsor in the capacity of an independent legal entity or individual under Article 6.5; (d) unlawful conduct of a participant in the course of the competition.

6.3. The following minimum guarantees apply to every event and constitute accompanying affirmative obligations:

- 6.3.1. the winner shall be identified by user ID and not by display name;
- 6.3.2. the draw shall be conducted using a public tool and evidence shall be retained;
- 6.3.3. the communication channel for awarding a prize shall be an Official Channel posted in the rules; a prize may not be awarded through any person's direct messages and no fee whatsoever may be charged to receive a prize;
- 6.3.4. the deadline for claiming a prize, the treatment of unclaimed prizes, the right to substitute an equivalent prize where the winner faces objective obstacles, including geographical or technical obstacles, and the right to reclaim a prize upon detection of cheating, must be recorded in the rules;
- 6.3.5. a manifest publication error, comprising a typographical error in the value of a prize and an error in a name, creates no obligation according to the erroneous content; the Server must publish a correction as soon as the error is detected, and no later than within 24 hours, together with an audit note; a correction later than 24 hours is a procedural fault requiring internal explanation but does not render the manifestly erroneous content an undertaking;
- 6.3.6. a winner under 18 years of age may be awarded a prize exceeding VND 500,000 in value only through a confirmed guardian, and the award must be approved by 02 persons;
- 6.3.7. a member of the Staff belonging to the organising committee of an event may not compete for prizes in that event; a person having prior knowledge of the questions, the answers or the scoring mechanism may not compete for prizes regardless of role; disclosure of questions or answers is serious cheating, resulting in reclaim of the prize, treatment under the framework applicable to Staff and publication of the conclusion in neutral terms;
- 6.3.8. disciplinary sanctions and prizes are two independent files: a valid winner who is subsequently disciplined for unrelated conduct shall still receive the prize won, awarded through an Official Channel and within the claim period; a prize shall be reclaimed or withheld only where there is cheating connected with that event itself; this rule applies in both directions, preventing discipline from being used as a pretext for withholding a prize and preventing the staging of discipline in order to allege that the Server failed to award a prize;
- 6.3.9. exploitation of technical faults, comprising scoring errors, macros, automation and the creation of entries through alternate accounts, in order to obtain an advantage is cheating; the organising committee may roll back the data to its state before the fault and cancel fraudulent entries, together with a public note; the criteria for an account to be eligible for prizes, comprising account age and time joined to the Server, shall be recorded in the Framework Rules and published in advance.

6.4. Limits that may not be exceeded in any circumstances, in respect of which no person, including the Owner, has power to approve an exception: no sum of money whatsoever shall be collected from participants in any prize-bearing event, including a purely skill-based event, until a legal entity exists and a written legal opinion confirms that the specific format is lawful, because a model combining the collection of money with an element of chance and the award of prizes bears indications of the organisation of gambling under criminal law; there shall exist no route of conversion whatsoever between virtual coins, reward points and real money or objects of market value, including unofficial transactions between Members, and the buying or selling of coins or points for real money is a violation in respect of which the Server may reset the balances concerned; prizes of fraudulent origin shall not be used; charitable fundraising shall not be organised through personal accounts, the Server providing links only to organisations permitted to solicit contributions under Nghị định 93/2021/NĐ-CP (the Decree on the mobilisation and use of voluntary contributions).

6.5. Sponsors and guests: the fact that an individual or organisation sponsors or appears at an event does not constitute an endorsement by the Server of their products, services, statements or standing; the content of this disclaimer shall be read out or displayed at the start of every sponsored event. Accompanying obligations of the Server: minimum vetting before cooperation; default refusal of sponsorship in the fields of financial investment and cryptocurrency; publication of a sponsorship only once the goods or funds have been received by the organising committee; and the right to withdraw together with removal of promotional content where a partner becomes involved in a scandal, including a scandal arising after the event, in which case the Server shall remove or annotate the former promotional content rather than delete it without trace. Statements of a guest are the personal views of that guest.

6.6. Offline events: only an event confirmed in writing by the Operations Board is an official event and subject to the code of conduct of the Server. A meeting organised by Members themselves, including where a member of the Staff attends in a personal capacity, is not an event of the Server; the use of the name or logo of the Server for an unregistered event is prohibited, and the Server shall not be liable for incidents at spontaneous gatherings. Violations occurring at an official event shall be dealt with as violations within the Server.

6.7. Copyright at events: an official event shall not publicly broadcast content for which no right of use exists, comprising films, sporting fixtures and commercial music from unlawful sources, including under the guise of a non-profit group viewing; the list of permitted sources shall be approved by the Operations Board and published before the event. A Member who records an event by video or audio and then posts it to an external platform shall bear copyright and legal responsibility for that recording. In the case of a closed or internal event, recording by video or audio and live-streaming to the outside are prohibited and shall be dealt with under PRV §19.3.

### Article 7 - Direct messages and conduct outside the Server

7.1. The Server has no technical capacity to read, monitor or intervene in direct messages between Discord accounts, by design of the platform. The Server shall not be liable to compensate for loss arising from interactions through direct messages, including where the two parties became acquainted within the Server.

7.2. Accompanying affirmative obligation: the responsibility of the Server in respect of risks originating from the Server but occurring outside the Server is a responsibility of warning and assistance, comprising (a) a permanently pinned and periodically repeated post warning of fraud through direct messages; (b) action within the scope of the Server against a person verified as using direct messages to defraud or harass Members, applying the full framework including where that person is Staff, at a more severe level under the framework applicable to Staff; (c) guidance to the injured person on reporting to Discord, since Discord has the capacity to access the content of direct messages whereas the Server does not, and on reporting to the police where there are indications of a criminal offence; (d) in respect of any indication of abuse of a minor through direct messages, immediate activation of the child protection SOP of the Community Legal Framework, without waiting for verification to be completed before acting. Direct messages are not an official support channel of the Server under Article 8.1.2; Staff may send direct messages to a Member only where this has been arranged in advance in a ticket; a Staff member who initiates a direct message outside that procedure commits a disciplinary violation under the framework applicable to Staff.

7.3. Conduct of a Member outside the Server, comprising other social networks, private chat groups and real life, shall by default fall outside the jurisdiction of the Server, save for the closed list of exceptions set out in ENF, comprising at a minimum (a) conduct outside the Server directed at a Member or Staff by reason of their membership; (b) conduct borrowing the name of the Server; (c) an invitation to meet in person to settle a conflict arising in the Server, which shall be classified as requiring immediate mandatory intervention even where presented in jest, comprising locking the topic, warning both parties in writing and keeping a record; where there are indications of a threat to health or life, a report shall be recommended; (d) dissemination outside the Server of content from restricted channels of the Server under PRV §19.3. The Server does not adjudicate private life and does not impose sanctions according to public opinion.

### Article 8 - Anti-impersonation and authentication conventions in perpetuity

8.1. Three immutable authentication conventions, published before any incident occurs, pinned in perpetuity and repeated monthly:

-
  8.1.1. No entity of the Server, including the Owner, sends direct messages to ask for money, to charge fees, to offer courses for sale, to demand a fee to receive a prize or to request a transfer, for any reason whatsoever, without exception. Every such message is fraud, including where the name, avatar, voice or video resembles the real person. If the Server has an official product or service, the information shall appear only in the public announcement channel and on the official website, and not through direct messages.

-
  8.1.2. The Server has only the following Official Channels, the authoritative list being set out in TOS; in the event of divergence, TOS shall apply:

  - the Discord server "DonQuaan", identifier 1342729473245577267;
  - the [official website](https://donquaan.com/), with the [legal framework page](https://donquaan.com/discord);
  - the [Single-Window Channel](https://discord.com/channels/1342729473245577267/1343099398720065559), being the support ticket channel, which is recommended as the first option;
  - the support email [support@donquaan.com](mailto:support@donquaan.com), normally answered within 24 hours, review of a matter possibly requiring 1 to 3 or 3 to 7 days depending on the case; the anonymous email [private@donquaan.com](mailto:private@donquaan.com); general contact [contact@donquaan.com](mailto:contact@donquaan.com).

  The sole official outbound email address of the Server is [notify@donquaan.com](mailto:notify@donquaan.com), which uses a dedicated domain and sends only, without receiving; the SPF, DKIM and DMARC authentication standards shall be configured and posted at the [annex on identity verification](https://donquaan.com/discord/verify), to be completed no later than before the effective date of 18 August 2026. Any gmail address or other variant is impersonation. Discord direct messages are not an official support channel; a direct message is valid only where Staff have arranged it in advance in a ticket, and a Staff member who initiates a direct message outside that procedure commits a violation. Zalo, Messenger and every other platform are impersonation. The Server has no secondary server, no publicly announced backup server and no other channel of communication; any information about a backup server or any server-transfer link not cross-posted on the official website is counterfeit. Where Discord is disrupted or the Server is inaccessible, the official website is the sole authoritative source of information for verification purposes; an emergency notice shall have effect only where it appears simultaneously on the website.

-
  8.1.3. A request to scan a QR code in any activity of the Server is prohibited, without exception.

8.2. The three conventions in Article 8.1 constitute the public benchmark against which approaches concerning money and communication channels are to be verified: any allegation, screenshot, audio recording or video showing a person of the Server demanding money, charging fees, inviting a transfer or supplying a server-transfer link contrary to Article 8.1 shall by default be deemed not to originate from the Server, since it could not have passed through an Official Channel. A Member receiving such an approach is responsible for checking it against Article 8.1 before transferring any sum. Limit of this default: the provision in Article 8.2 counters impersonation and is not a ground for excluding the responsibility of a real person; every allegation concerning other conduct of Staff, comprising harassment and abuse of power, shall still be received and fully investigated under the complaints procedure set out in APL, and Article 8 may not be invoked to dismiss it in advance.

8.3. The Server shall not be liable to compensate for loss caused by a third party impersonating the Server, the Owner or the Staff, but shall bear the accompanying obligation to publish a correction as soon as an impersonation case is detected, to report the fake account to Discord, and to assist the injured person in reporting to the police in respect of fraud or forgery, including forgery by deepfake technology, for which sanctions exist under the law on cybersecurity and under Nghị định 147/2024/NĐ-CP (the Decree on management of the internet and online information).

8.4. Limit of the scope of Article 8: Article 8 does not exempt the Owner or the Staff from responsibility for their own real statements and conduct. Real statements of the Owner made through an Official Channel are subject in full to the standards of the Community Legal Framework.

### Article 9 - General limits of the exemptions

9.1. No provision of this document exempts the Server, the Owner or the Staff from (a) the obligation to remove infringing Content under Vietnamese law; (b) the obligation to protect personal data under PRV; (c) responsibility for their own intentional acts or gross fault; (d) the obligations arising under the [Discord ToS](https://discord.com/terms).

9.2. No provision of this document shall be construed so as to deprive a Member of the right of complaint under APL, to deprive a data subject of rights under Luật 91/2025/QH15 (the Law on Personal Data Protection) and Nghị định 356/2025/NĐ-CP (the Decree on personal data protection), or to prevent a Member from exercising the right to denounce a criminal offence under the law.

9.3. The nature of the operational undertakings is an obligation of means and not a guarantee of result: the undertakings as to SLA, filtering, warning and moderation in this document are obligations of systematic effort; the Server shall prove performance by time-stamped procedural records and does not undertake to eliminate entirely the appearance of infringing Content during the period before it is dealt with. The time at which the Server becomes aware of an item of Content or a matter shall run from (a) a valid report to the official receiving channel, or (b) direct detection by Staff on duty; it shall not run from the time the Content was posted. Posting infringing Content and then documenting and reporting it oneself in order to stage an appearance that the Server condones it is a staged attack; time-stamped records of handling in accordance with the procedure constitute the Server's verifying evidence before Discord and the competent authorities.

## Chapter II - Implementing provisions

### Article 20 - Relationship with Discord and Vietnamese law

20.1. This document does not replace, does not reinterpret and may not be invoked to dilute the [Discord ToS](https://discord.com/terms), the [Discord Community Guidelines](https://discord.com/guidelines), the Discord Privacy Policy, or Vietnamese law in force, in particular Luật 91/2025/QH15 (the Law on Personal Data Protection) and Nghị định 356/2025/NĐ-CP (the Decree on personal data protection), Nghị định 147/2024/NĐ-CP (the Decree on management of the internet and online information), the Bộ luật Dân sự (the Civil Code) and the Bộ luật Hình sự (the Penal Code).

20.2. Where the law or Discord policy changes such that a clause becomes contrary to the rules, that clause shall be applied in a manner compliant with the new rules until the document is formally amended.

### Article 21 - Responsible persons and points of contact

21.1. Data protection point of contact of the Server: the primary point of contact is the Owner and the backup point of contact is the Head Admin, applicable during the period before a legal entity exists and transferring to the legal entity upon its establishment in accordance with Article 21.3. The position of Head Admin shall be appointed by the Owner and announced at the [official announcement channel](https://discord.com/channels/1342729473245577267/1529782982016110642); where no person holds it, all powers and obligations of that position shall vest in the Owner. During the period when there is no Staff, the Owner shall temporarily discharge the operational roles; mechanisms requiring several persons, comprising the two-person approval mechanism and councils, shall be activated progressively in line with the recruitment roadmap, and each activation shall be publicly announced.

21.2. The official contact channel for every matter falling under this document is the [Single-Window Channel](https://discord.com/channels/1342729473245577267/1343099398720065559), which is recommended as the first option, and the email [support@donquaan.com](mailto:support@donquaan.com), with the anonymous address [private@donquaan.com](mailto:private@donquaan.com) and general contact [contact@donquaan.com](mailto:contact@donquaan.com). These are the sole points of contact; exchanges outside them carry no binding effect for the Server. The full list of Official Channels and the anti-impersonation conventions are set out in Article 8.1.2 and in TOS.

21.3. Upon the Server establishing a legal entity, the entire role of data controller and all undertakings in this document shall transfer to the legal entity in whose name it stands; the document shall be reviewed in full by a lawyer before republication.

21.4. Continuity of obligations: where the primary point of contact is out of contact for more than 7 days, the backup person shall automatically assume all data-related obligations; the response deadlines in PRV §16.3 and PRV §17.1 shall continue to run, and the absence of the responsible person shall not be a ground for extension. Where the Owner is out of contact, the person assuming responsibility may only be Staff of Head Admin level or above, or a person holding a valid written confirmation from the Owner; the scope of authority of that person is that of a temporary Head Admin and may not exceed it, and no Owner powers shall arise, in particular no power to approve disbursements under Article 5.7. Where the Owner becomes unable to manage on a long-term basis, or a force majeure event occurs, the matter shall be handled under OWN; as regards data obligations specifically, the backup person referred to in Article 21.1 shall have the authority and responsibility to perform them in full during the transition.

### Article 22 - Amendment and effect

22.1. This document may be amended only in accordance with the following procedure: a draft shall be published for Members to comment upon, the Owner shall approve it, it shall be published at the [official announcement channel](https://discord.com/channels/1342729473245577267/1529782982016110642) together with a summary of changes, and it shall take effect after a minimum notice period of 7 days for a minor amendment and 30 days for a major amendment. A major amendment is an amendment affecting the rights of Members, for example narrowing data rights, expanding the scope of collection, changing the complaints mechanism or extending retention periods. The sole exception is an urgent amendment made to comply with the law or with Discord policy, which shall take effect immediately together with a public explanation of the reason for urgency; an urgent amendment may not be used for changes adverse to Members beyond the scope of compliance.

22.2. Amendments are not retroactive: the new version shall not be applied to deal with conduct occurring before the effective date; the new version shall not be applied to expand the processing of data already collected under the former version without fresh notice. This version takes effect from 18 August 2026 and is not retroactive.

22.3. Every former version shall be publicly archived for comparison. The version history forms part of the compliance record of the Server.

22.4. Partial invalidity: a clause declared void shall not entail the invalidity of the remaining clauses.

22.5. Permanent closure of the Server must be notified at least 30 days in advance at the [official announcement channel](https://discord.com/channels/1342729473245577267/1529782982016110642) and on the [official website](https://donquaan.com/). During the notice period, all obligations under PRV shall continue to apply in full; after closure, the data referred to in PRV §11 shall be deleted within the published period or earlier, save for the portion still subject to legal obligations falling within group 5 and group 10, together with a deletion roadmap published with the closure notice.

## Annex B - List of accompanying template documents

The template documents shall be issued as separate documents; only versions issued by the Owner may be used.

- B1. Response to a request for access to or deletion of data, comprising full acceptance, partial acceptance and reasoned refusal.
- B2. Notice of a data incident to affected Members.
- B3. Document providing data to the competent authorities, together with a record of handover.
- B4. Reply letter to a parent or guardian.
- B5. Staff data confidentiality undertaking upon taking up duties, and record of revocation of access upon completion of duties.
- B6. Neutral notice warning the community of a fraud or impersonation case, disclosing no personal data beyond what is necessary.
- B7. Interim statement for handling a communications crisis, for use where the press, community pages or influencers put questions with a deadline.
- B8. Template acknowledgement of a security vulnerability report under PRV §17.3.
- B9. Template item-by-item disbursement authorisation of the Owner under Article 5.7 and confirmation of temporary assumption of responsibility under Article 21.4.

## Annex C - Rapid response procedure for Staff on duty

This Annex is an operational summary of the corresponding Articles; in the event of conflict, the full text shall apply. Every step must be recorded in a single time-stamped line in the record channel belonging to the Staff log channel category within the Server.

| # | Situation | Sequence of handling | Prohibited conduct |
| --- | --- | --- | --- |
| 1 | Criminal content, CSAM or terrorist content appears | (1) do not download, do not forward; (2) record identifiers comprising the message ID, the poster ID and the time, through the report function; (3) report to Discord Trust & Safety; (4) delete from the channel; (5) emergency ping chain: ping the Moderator on duty; as this is the most serious category, comprising criminal offences, CSAM and threats to life, additionally ping the Admin online; the Head Admin may be pinged only where the matter is simultaneously dangerous, urgent and serious; the Owner may not be pinged in any circumstances | Public commentary; keeping the Content on a personal device; paying any extortion demand, under PRV §17.3 |
| 2 | A Member shows signs of self-harm or suicide | (1) respond using the prepared template including the numbers 111 and 115; (2) do not delete the call for help, limit its visibility if the tools permit; (3) report to Discord under the self-harm category; (4) ping the person responsible for the SOP | Diagnosing or advising treatment; joking; deleting a post without trace; promising unlimited confidentiality; directing the person to the support email in place of the emergency lines |
| 3 | Suspected grooming or abuse of a minor | (1) impose a protective temporary ban on the suspected person; (2) report to Discord Trust & Safety; (3) allow access to the evidence only to a group of at most 02 persons under PRV §18; (4) guide the family in reporting to the police | Publicly naming any person; downloading the Content; public confrontation; waiting for verification to be completed before acting |
| 4 | Suspected data leak, bot out of control or unknown webhook | (1) remove the bot, revoke the webhook, tokens and permissions; (2) record the time stamp; (3) ping the Security & Bot Manager; (4) apply PRV §17 | Taking no action and waiting for the matter to subside; investigating alone for more than 1 hour without reporting |
| 5 | Impersonation of the Owner or Staff to obtain money | (1) post a neutral warning at the [official announcement channel](https://discord.com/channels/1342729473245577267/1529782982016110642) and on the [official website](https://donquaan.com/); (2) report the fake account to Discord; (3) guide the injured person in reporting to the police | Promising compensation; arguing with the impersonator; posting raw logs containing personal data, under PRV §14.2 |

Every proposal to amend this document shall follow the procedure set out in Article 22; a proposal to narrow the scope of a clause must be accompanied by a risk assessment in respect of the situations that clause prevents.

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